FAQ

What is OTK?

We’re a new org that makes rather awesome content and uh, stuff. For more info, learn about us here.

Where do you ship to?

We try to ship all over the planet. If your country isn’t coming up in checkout, there’s probably a reason. Contact us if your country isn’t available.

How long do orders take to arrive?

Please allow 24-72 hours to process your order after it comes through. After that, most domestic shipping will arrive to you within 5-10 days. For international orders, that time can vary between 10 days to 21 days. International orders might incur an additional fee for delivery. Please check your local post office for customs fee information. The recipient is responsible for all customs duties and taxes incurred. OTK cannot determine these fees during checkout.

Can I exchange for a different size?

Most often, yes. Please check with us prior to exchanging to make sure we have the size you want in stock. Contact us here for exchange info.

Can I return an order?

Yup, we take returned items as long as everything’s still new and unused/unwashed. Contact us for return information.

Can I cancel an order?

Realy?! Naw, but really - if you'd like to cancel an order, hit us up right away here.

Is there a support channel?

Yup, you can always follow our OTK support twitter in case you ever need anything.

My question isn’t here?

Oops. Contact us.